Salesforce Agentforce Service（服务）中文技术文章，覆盖服务控制台、服务助理、服务配置、案例管理与全渠道智能服务
按功能主题整理的 68 个徽章 + 已发布文章
Agentforce Service 管理、基础、配置、Service Assistant、服务控制台
Einstein 推荐/回复/摘要、AI 解决方案与分类
案例、Omni-Channel 路由、SLA/权益、工作流自动化
Knowledge 基础、搜索、迁移与 AI 接地
消息、聊天、语音、WhatsApp、Contact Center
员工服务门户、IT 服务请求、Slack 协作
Field Service、离线简报、定位与排班
Data 360 集成、Outlook、Pay Now、基础通用
已上线官网的服务系列中文技术文章
共 5 篇已上线官网，按编号排序
| 徽章 | 类型 |
|---|---|
| Agentforce Service: Quick Look | Module |
| Agentforce Service Basics | Module |
| My Service Journey App: Quick Look | Module |
| Salesforce Go | Module |
| 徽章 | 类型 |
|---|---|
| Agentforce Service Administration | Module |
| Slack for Service | Module |
| Slack Swarming | Module |
| Next Generation Service Console: Quick Look | Module |
| 徽章 | 类型 |
|---|---|
| Salesforce Knowledge Basics | Module |
| Knowledge Grounding for AI: Quick Look | Module |
| 徽章 | 类型 |
|---|---|
| Introduction to Agentforce Contact Center | Module |
| Salesforce Messaging | Module |
| 徽章 | 类型 |
|---|---|
| Service Intelligence: Quick Look | Module |
| 徽章 | 类型 |
|---|---|
| Set Up the Service Console | Project |
| 徽章 | 类型 |
|---|---|
| Enhanced Omni-Channel | Module |
| 徽章 | 类型 |
|---|---|
| Set Up Salesforce Knowledge | Project |
| 徽章 | 类型 |
|---|---|
| Einstein Article Recommendations for Service | Module |
| Einstein Service Replies | Module |
| 徽章 | 类型 |
|---|---|
| Agentforce Service Assistant | Module |
| 徽章 | 类型 |
|---|---|
| Trusted Agentic AI | Module |
| Agentforce for Service | Module |
| Agentforce Help Agent | Module |
| Agentforce: Agent Planning | Module |
| 徽章 | 类型 |
|---|---|
| Service and Data 360: Quick Look | Module |
| Data 360: Prepare for Success | Module |
| Data 360 Setup | Module |
| Connect Data 360 to Agentforce | Project |
| 编号 | 徽章名称 | 时间 |
|---|---|---|
| 1 | Agentforce Service Administration | ~1 hr 45 mins |
| 2 | Agentforce Service Assistant: Quick Look | ~10 mins |
| 3 | Agentforce Service Basics | ~15 mins |
| 4 | Agentforce Service Configuration | ~15 mins |
| 5 | Agentforce Service: Quick Look | ~10 mins |
| 33 | My Service Journey App: Quick Look | ~5 mins |
| 34 | Next Generation Service Console: Quick Look | ~5 mins |
| 51 | Service Assistant Dynamic Experience: Quick Look | ~10 mins |
| 52 | Service Catalog: Quick Look | ~5 mins |
| 53 | Service Cloud Essentials Features | ~15 mins |
| 54 | Service for Small Business | ~20 mins |
| 55 | Service Innovations for Customer Service Admin Essentials | ~40 mins |
| 58 | Service Setup Assistant: Quick Look | ~5 mins |
| 编号 | 徽章名称 | 时间 |
|---|---|---|
| 8 | AI Solutions for Service: Quick Look | ~5 mins |
| 9 | AI Summary | ~40 mins |
| 10 | Artificial Intelligence for Customer Service | ~15 mins |
| 13 | Einstein Article Recommendations for Service | ~15 mins |
| 14 | Einstein Bots Basics | ~30 mins |
| 15 | Einstein Classification Apps for Service | ~20 mins |
| 16 | Einstein for Service Rollout Strategies | ~15 mins |
| 17 | Einstein Service Replies | ~10 mins |
| 18 | Einstein Work Summaries for Service | ~15 mins |
| 23 | Enhanced Summaries for Cases: Quick Look | ~5 mins |
| 56 | Service Intelligence: Quick Look | ~5 mins |
| 编号 | 徽章名称 | 时间 |
|---|---|---|
| 11 | Cases List View: Step-by-Step | ~5 mins |
| 12 | Customer Service Incident Management: Quick Look | ~5 mins |
| 21 | Enhanced Omni-Channel | ~30 mins |
| 22 | Enhanced Omni-Channel: Quick Look | ~5 mins |
| 24 | Entitlement Management for Lightning Experience | ~1 hr 15 mins |
| 36 | Omni-Channel | ~1 hr 40 mins |
| 57 | Service Level Agreements and Entitlements Setup | ~50 mins |
| 59 | Set Up Case Escalation and Entitlements | ~1 hr 50 mins |
| 68 | Workflow Automation for Service: Quick Look | ~10 mins |
| 编号 | 徽章名称 | 时间 |
|---|---|---|
| 26 | Knowledge Base Improvement Using Feedback | ~40 mins |
| 27 | Knowledge-Centered Service with Agentforce Service | ~50 mins |
| 28 | Knowledge Grounding for AI: Quick Look | ~5 mins |
| 29 | Knowledge Search Basics | ~1 hr 10 mins |
| 30 | Lightning Knowledge Migration | ~1 hr 10 mins |
| 45 | Salesforce Knowledge Basics | ~30 mins |
| 60 | Set Up Salesforce Knowledge | ~1 hr 15 mins |
| 编号 | 徽章名称 | 时间 |
|---|---|---|
| 7 | AI Integration for Agentforce Contact Center | ~20 mins |
| 20 | Enhanced Chat Optimization | ~35 mins |
| 25 | Introduction to Agentforce Contact Center | ~25 mins |
| 31 | Migrating from Legacy Chat to Enhanced Chat | ~20 mins |
| 37 | Open CTI to Voice Migration | ~15 mins |
| 38 | Partner Contact Center | ~10 mins |
| 39 | Partner Contact Center Setup: Quick Look | ~20 mins |
| 40 | Proactive Self-Service: Quick Look | ~5 mins |
| 46 | Salesforce Messaging | ~25 mins |
| 65 | Upgrading to Enhanced Messaging | ~20 mins |
| 66 | Visual Remote Assistant | ~35 mins |
| 67 | WhatsApp for Agentforce Service |
| 编号 | 徽章名称 | 时间 |
|---|---|---|
| 6 | AI for Agentforce IT Service | ~20 mins |
| 19 | Employee Services Portal for Agentforce IT Service | ~30 mins |
| 43 | Request Management for Agentforce IT Service | ~25 mins |
| 62 | Slack for Agentforce IT Service | ~25 mins |
| 63 | Slack Swarming | ~25 mins |
| 编号 | 徽章名称 | 时间 |
|---|---|---|
| 32 | Modify the Field Service Center | ~50 mins |
| 35 | Offline Briefcase | |
| 42 | Real-Time Location in Appointment Assistant | |
| 61 | Shift Creation and Assignment | ~1 hr 5 mins |
| 编号 | 徽章名称 | 时间 |
|---|---|---|
| 41 | Quick Start: Lightning Experience for Closers | ~20 mins |
| 44 | Salesforce and Outlook Integration | ~25 mins |
| 47 | Salesforce Pay Now: Quick Look | ~10 mins |
| 48 | Salesforce Starter Suite and Pro Suite | ~20 mins |
| 49 | Salesforce User Basics | ~1 hr 5 mins |
| 50 | Service and Data 360: Quick Look | ~10 mins |
| 64 | The Salesforce Cosmos Theme: Quick Look | ~5 mins |